Return, Replacement & Refund Policy

1. Delivery Timeline

All products will be delivered within 7 business days from the date of order confirmation. You will receive tracking details once your order is dispatched.

2. Replacement Policy – Damaged or Defective Items Only

We offer replacements only for items received in a damaged or defective condition.

Eligibility Criteria:

• Report the issue within 3 days of delivery.
• Share clear photos or videos of the defect/damage with our customer support team.
• Ensure the item is unused and returned in its original packaging, including all tags, accessories, and manuals.

Replacement Delivery Timeline:

Once approved, the replacement product will be delivered within 7 business days.

3. Refund Policy – Damaged or Defective Items Only

We do not offer refunds for reasons such as incorrect size selection or change of mind. Refunds are issued only for damaged or defective items.

Eligibility for Refund:

• Report the issue within 48 hours of delivery.
• Our team will review your request within 1–2 business days.
• If approved, a refund will be issued to your original payment method within 7 business days.
• Provide photo/video proof of the defect or damage.
• Retain original packaging for verification.

Refund Process:

• Email Help.uniquehouseholds@gmail.com with your order number and visual evidence.
• Our team will review your request within 1–2 business days.
• If approved, a refund will be issued to your original payment method within 7 business days.

4. How to Request a Replacement

To initiate a replacement:

• Email us within 3 days of delivery.
• Include your order number and clear images/videos of the issue.
• Once approved, a free replacement of the same item will be arranged and delivered within 7 business days.

5. Exceptions – Not Eligible for Return or Replacement

We do not accept returns or provide replacements for:

• Items damaged due to misuse, mishandling, or wear and tear.
• Requests submitted after 3 days of delivery.
• Cases without valid proof of defect or damage.

6. Contact Us